Companies like VoIP but don't understand it

Large companies are starting to turn towards managed services for IP telephony because many believe they don't have the skills or knowledge to do IP convergence themselves, according to a study by IDC UK. Around 15% of the enterprises questioned use managed services today, but 40% are considering it, says Pim Bilderbeek, IDC's consulting VP. "The way people buy is changing," he says. "There is a knowledge gap in what enterprises know about convergence. More than a third of them think they don't know enough about it."