eurovoip

everything about the european voip market: trends, startups, news and reviews

2004-11-30

Does Skype make sense for business?

Skype - the voice-over-IP software - is known for offering a way to make free calls anywhere in the world. Its friendly user interface, which you can personalise with pictures just like instant messaging apps, screams 'consumer' and one would imagine customers include university students and home users. Yet Skype CEO Niklas Zennström plans to make the software an accepted part of corporate communications - both on the desktop and on smart phones.

3 Comments:

  • At 2:06 AM, Blogger James Body said…

    Does Skye make sense for business?

    I think that the answer to this is that Skye VoIP is about as good for business as Hotmail is for business email!

    Consider the limitations:

    - Skype uses a proprietary protocol, so ou can only directly interact with other Skype users for free

    - Only voice (with a single voice codec [iLBC]) and Instant Messaging are supported with Skype

    - Skype-to-PSTN connectivity only works in one direction (SkypeOut)

    - Skype is only available through 'softphone' clients (albeit with external hardware in certain cases).

    - Skype offers little in the way of scalability or flexibility - single users only

    - Support/interfaces to legacy systems are not possible (How would one interface Skype into an existing corporate voice VPN or PBX system)

    - Skype do not offer any guarantee of QoS or any proper technical support - who do you complain to when the service crashes?



    To find technical solutions that are both Open Source, much more feature rich and which address these shortcomings, look to the up and coming crowd of new telephny service provides such as Gossiptel (http://www.gossiptel.com), Gradwell (http://www.gradwell.com), and even the worlds largest VoIP network, Jeff Pulver's Free World Dialup (http:www.freeworlddialup.com)

     
  • At 4:09 AM, Blogger bloger1us said…

    Can anyone let me know of reliable voip phone provider. What are the points that we have to be careful to choose a good voip phone? There is so much information out there that it is very difficult to know with whom to go. I would appreciate any hekp on this. Thank you and good luck with your blog.

     
  • At 3:27 PM, Blogger Steven said…

    Kept hearing people talk about Voip and IP Telephony. Didn't know what it was but i found the Lloyds Business website and it shed some light. Not as exciting as i though it was gonna be

     

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